Return policy

Customers who experience dissatisfaction or require purchase adjustments possess the right to apply for a refund.

Shoppers residing inside the European Union enjoy a legal 14-day withdrawal window post-delivery with no mandatory explanation. peizhicong.com extends this entitlement to a 60-day return term.

peizhicong.com facilitates monetary reimbursements for merchandise returned within 60 days upon receipt. Valid returns require goods to be sent back to peizhicong.com in unaltered original packaging, free from wear, abuse or improper handling. All return shipments must utilize certified mail services, and return tracking data must be forwarded to info@peizhicong.com. Customers shall enclose the original invoice or a note stating their order number, full name and email within returned parcels. This documentation accelerates refund administration; absence of such materials may lead to processing delays or complications.

Upon verifying return eligibility, peizhicong.com shall refund the product purchase amount less initial shipping and packaging expenses. Customers shall take reasonable measures to secure successful delivery of returned merchandise. Approved refund requests will result in fund disbursement within seven business days. peizhicong.com declines acceptance of any goods rendered unresellable due to modified packaging, mistreatment, custom alterations or damage, and such items will be returned to the customer. Customers seeking size or color exchanges shall contact support, bear all shipping expenses plus applicable duties, taxes and surcharges, with exchanges subject to peizhicong.com’s current inventory levels. Custom-made goods are ineligible for refunds or exchanges, being fabricated per individual customer requests.

Recipients returning gifted items may exchange them for store credit redeemable on the online store for twelve months following exchange. The customer shall pay all price differences, delivery fees and associated charges. Additional policy inquiries may be directed to our support channel.

Refunds or replacements for defective items are available upon written email notification within 60 days of delivery. Exchange processing may take a maximum of 30 calendar days. Shipping costs for defective or damaged shipments will be covered by our company.

The guarantee excludes lost, stolen, deliberately damaged or misused products. Warranty submissions require an email to info@peizhicong.com
 containing defect imagery and order identification.

Order refunds and exchanges are permitted for customers who change their mind, provided notification is submitted within 60 days of receiving goods. All relevant correspondence should be sent to info@peizhicong.com.